INTRODUCTION This document outlines the rights and responsibilities that you have with regard to the authority of Casey YMCA to directly debit your nominated bank account or credit card for any instalments or fees due by you under the terms and conditions of the Contract and DDR Service Agreement, the terms of which are stated below. This Contract and DDR Service Agreement constitute the entire agreement between you, the Customer and Casey YMCA relating to the subject matter of this Contract. Provision of services provided by the Centre may change and for the purposes of this Contract is based on “entitlement” to use and not on actual use. By signing this agreement you are agreeing to be bound by the rules and conditions of the Centre. The Management at Casey YMCA reserves the right to cancel the rights of any member not complying with the Terms and Conditions of membership or rules of the Centre at any time. Change of location or ownership or the name of the Centre does not absolve you of your responsibilities under the terms and conditions of this Contract. Should you have queries regarding your Contract or this DDR form you should in the first instance contact Casey YMCA on phone 9705 5000 (Casey ARC) or 5990 8600 (Casey RACE).
PARTIES TO CONTRACT The “Centre” means the organisation providing the service for which the Customer is paying. The “Customer” means you: the person or party signing this Contract. “Centre” is Casey YMCA, 10 Patrick Northeast Drive, Narre Warren (Casey ARC) and 65 Berwick-Cranbourne Road, Cranbourne East (Casey RACE), phone 9705 5000 (Casey ARC) and 5990 8600 (Casey RACE). Email “firstname.lastname@example.org”. All communication relating to this contract is to be sent directly to YMCA Casey.
PAYMENTS Casey YMCA will debit your nominated account for the amount and frequency of payments in advance as agreed on the YMCA DDR Contract signed and accepted by you, or any later amendment to the amount and frequency of payment that is accepted by you. If the nominated day of your debit falls on a public holiday or weekend, Casey YMCA will debit your account on the next business day. If you are uncertain as to when the debit will be processed, please inquire with your Financial Institution. It is your responsibility to have clear funds in your account on the due date of the direct debit. By signing this Contract you are agreeing to pay the instalment amount at the agreed payment frequency until this Contract is terminated in accordance with clause 6 below. Should there be any arrears in payments Casey YMCA will be authorised to debit the outstanding balance in order to bring your account up to date. It is your responsibility to advise us if the account nominated by you to receive the Victorian YMCA Direct Debit drawings is transferred or closed. It is your responsibility to arrange with us a suitable alternate payment method if you wish to cancel the Victorian YMCA Direct Debit drawing.
MEDICAL SUSPENSIONS Swimming Lesson members are able to suspend their membership for medical reasons, given the provision of a valid medical certificate at the time of lodgement that covers all days of the suspensions. Medical suspensions are exempt from any administration fee. Medical suspensions are permissible for a minimum of two weeks and a maximum of eight weeks. Medical suspensions can be backdated up to a maximum of one month. All suspensions must be completed on a Program Amendment. Lodgement of a suspension form means all membership entitlements are forfeited during the suspension period.
MAKE-UP LESSONS Please refer to this website for the Terms and Conditions relating to make up lessons.
CANCELLATION This Contract shall continue indefinitely until such time as the Customer requests cancellation in writing to Casey YMCA. There will be a period of notice of 14 days unless otherwise specified by Casey YMCA between the date of request and the date of actual termination during which any payments due must still be paid in full; this maybe a pro rata of the fortnightly debit fee.
DISHONORED PAYMENTS Should your payment be dishonoured or fail, Casey YMCA will attempt to contact you by SMS, email or by mail to your last known contact. We will debit you an additional administration fee of $10 with your next payment and, if we have not received instructions to the contrary from you, debit both the current due payment and the now overdue payment(s) on the same day. In the event of payments being dishonoured on two consecutive occasions Casey YMCA reserves the right to terminate your Contract. Casey YMCA may additionally charge any other fees incurred by us in collecting an outstanding balance.
ADDITIONAL RESPONSIBILITIES Direct Debit, through BECS, is not available on all accounts. You are advised to check with your financial institution their account details before completing the DDR. You are responsible for ensuring that your nominated bank account or credit card is able to accept direct debits. If it is not, it is your responsibility to provide Casey YMCA with a new bank account or credit card number. It is your responsibility to ensure that the authorisation given to draw on the nominated account is identical to the account signing instruction held by the Financial Institution where the account is based. You are responsible to notify Casey YMCA of any changes to your debit details or contact details by completing a Program Amendment Form or contacting Casey YMCA at “email@example.com” advising of your requirements no less than 3 business days prior to the due date. Confirmation is via copy of your Amendment Form or return email. The member/addressee is responsible for forwarding all correspondence to the bank account or credit card holder.
INCREASE IN FEES AND CHANGE OF TERMS YMCA Casey YMCA may at any time upon sending an email or written correspondence to your last known contact address and giving you 30 days notice: increase the fortnightly agreed amount or make changes to Terms and Conditions; If you have any queries in relation to any proposed changes please contact Casey YMCA.
DISPUTES All disputes regarding a direct debit payment should be referred to Casey YMCA in person, by telephone, email YMCA Centre, or via your nominated Financial Institution.
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